What we do

We have been working at the heart of public sector development in the UK for almost two decades.

Our approach recognises that public services are created, designed, delivered and experienced by people. We combine market-leading organisational development and design skills with deep expertise in designing, delivering and evaluating complex change and innovation programmes.

Above all we are experts at listening to what our clients need and understanding how to deliver it.

The PPL Approach

  • We listen

    When asked, people say they want public services which listen to and see them, which work together to help them, their families and communities to be strong, independent and well. Every day, we support our clients to achieve this.

  • We learn

    Internally and externally, we employ a mindset of growth and continuous improvement. We see every challenge as a chance to learn, and every success as an opportunity to do more.

  • We deliver

    We are trusted by our clients to enable them to deliver their ambitions in a way that is sustainable and relevant to their local circumstances.

  • We partner

    We are partners, not just consultants. We work with trust, transparency, and commitment to invest in improved outcomes for the organisation we work with and those they support.

  • We Lead

    We work to be leaders in change. We have a sense of duty and a mission to help solve the problems our society and our public sector colleagues face. We bring positive yet pragmatic approaches to achieve lasting change.

  • Chief Information Officer

    NHS Acute Trust

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    Working in collaboration with PPL we have managed to create a strategy that represents the needs of our organisation and of our clinical and operational teams. PPL guided us through the process and made sure we put patients and staff at the centre of this work. We now have a strategy that is owned by our organisation and is viewed as such.

  • Chief Executive

    National Charity

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    PPL clearly is motivated by improving things for people who need services and administrations to do better for them. Hearteningly, they also know how to organise their work so that they maximise their chances of achieving this overarching goal. I look forward to a continuous, fruitful relationship with PPL in months and years to come, and am confident that we will find reason to collaborate on important work again.

  • Director of Strategic Commissioning​


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    There is no doubt that the consultancy work undertaken by PPL has been central to the success of this project. This has included enhancing implementation of the strategy and ensuring full engagement of all stakeholders. The work is recognised as an example of best-practice across both lead organisations.

Consulting Excellence

PPL is a proud signatory of the MCA Consulting Excellence framework.

We believe in Consulting Excellence, not simply because we think it is the “right” way to operate, but because we believe it is the only way to continue to grow and develop as an organisation, whilst expanding the impact and value of our work.

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