Our work

Across the UK, people are looking for new ways to improve the lives of others.
Increasing demand for key services such as health and social care mean that previous ways of providing support are struggling to cope. Every one of our public services is affected by serious challenges, including in key areas such as workforce and funding.

When asked, people say clearly and consistently that they want services which listen to them; which see them as a whole-person, not a collection of wants and needs; and which are able to work together to help them, their families and communities be strong, independent and well.

The arguments from an individual and country perspective for such models is strong.
Our work over the last decade-and-a-half, and the increasing body of national and international evidence to which it has contributed, has showed us the value of systems that “co-produce” new ideas and new ways of working with staff and those they serve. We know such systems produce better outcomes, in a more cost-effective way. We also know that without the contributions of volunteers and un-paid carers - including the 13 million hours of annual volunteer time in acute trusts - our health and care systems would have collapsed already. Co-production is at the heart of how we deliver outcomes today, but is too often unrecognised, under-represented and under-utilised.

However, the process of system change is complex and hard.
Unlocking the value of new ways of working requires leadership, commitment and investment. Our challenge now is to translate policies and ambitions around improving lives into reality – through working together to plan, deliver, and demonstrate the impact of better models of care.

Below are just a few examples of where we have been working in partnership with individuals and communities to create impact that is meaningful, sustainable, and sustained.